Refund & Cancellation Policy

🛡️ 7-Day Money-Back Guarantee — First Subscription Payment

We want you to experience the full power of GrowLokal with zero risk. If you subscribe to a paid GrowLokal plan (Google Care or Growth Autopilot) for the first time and are not completely satisfied within 7 days of that initial payment, we will refund 100% of that subscription payment — no questions asked.

This guarantee applies to your first subscription payment only. Subsequent recurring renewal charges are covered by our standard cancellation terms below (Section 2) — you may cancel auto-renewal at any time before your next billing date to avoid future charges.

WhatsApp wallet credit is not refundable, including under this guarantee. This covers credit you top up, credit bought as a checkout add-on, and the bonus credit included with quarterly and annual plans.

1. Complimentary Google Visibility Audit (Zero Cost)

The GrowLokal Google Maps 3-Pack and visibility audit is 100% free forever. You do not need to enter a credit card, debit card, or payment details to receive your instant report and baseline local score.

2. Subscription Cancellation Terms

You can cancel subscription auto-renewal at any time with no long-term contracts, lock-in commitments, or cancellation fees:

• Dashboard Self-Serve: Open Subscription & Billing in your dashboard and choose Cancel Plan. Auto-renewal stops immediately, so you are not charged again. A cancelled free trial ends at that point.
• WhatsApp Support: Message our support desk at +91 99085 44404 and we will cancel auto-renewal for you.
• Email Cancellation Desk: Send an email from your registered contact address to support@growlokal.com.
• Access Until Period Ends: Once cancelled, your paid features, AI studio, and local SEO tools remain active until the end of your current paid billing period — you retain access to everything you prepaid for.

3. How Refund Requests Are Processed

To claim a full refund under the 7-Day Money-Back Guarantee (first payment only):

1. Message us on WhatsApp at +91 99085 44404 or email support@growlokal.com within 7 days of your first payment.
2. Provide your registered mobile number and business name.
3. Our billing desk will verify and initiate your refund immediately with our payment gateway.

Refunds are returned to your original payment method (UPI account, Credit/Debit Card, or Net Banking) within 5 to 7 business days, in accordance with standard Indian banking settlement cycles.

4. Account Status Post-Refund

Once a refund is executed, your paid subscription is closed. Your business questionnaire profile context, historical leads CRM records, and indexed keywords remain securely preserved in your account, allowing you to resubscribe at any future time without starting from scratch. If you wish to completely purge all records, you may invoke your Right to Erasure under the DPDP Act (see our Privacy Policy).

5. WhatsApp Wallet Credit

WhatsApp wallet credit pays for marketing messages beyond your plan's monthly allowance, at ₹1.05 per message. It does not expire and rolls over for as long as your account is active.

Wallet credit is non-refundable. Unused credit, whether topped up, bought as an add-on, or included as a plan bonus, is not refunded or paid out in cash, including when you cancel, request a 7-day money-back refund, or delete your account. Deleting your account permanently removes any remaining credit.

6. Support & Billing Assistance

For all billing inquiries, refund requests, or payment assistance: